THE TEAM• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
Relay’s Pitstop network is the convenience-store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. They aren’t Relay staff. We don’t control their attention, their turnover, or what else is happening behind their counter. Every behaviour we need has to be produced through systems, incentives, and the app.
The Pitstop squad’s job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day-to-day breakage. The squad’s mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. That means systematising launch readiness, pitstop performance, pricing structure, and retention so the same number of operators can support a network twelve times the size.
As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. Are launches hitting day-1 quality? Is handover speed improving where new in-app behaviour nudges have rolled out? Which pitstops are heading for churn and why? What’s actually driving LiveOps ticket load, and which interventions are removing it? You’ll build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad’s source of truth on what’s working.
Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the Pitstop squad, working day-to-day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation.