WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
System Configuration & Testing
Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules.
Test client sites to ensure proper system functionality and quality.
Import client data into the system and ensure data accuracy throughout implementation.
Client Support & Communication
Prepare employee and employer communication documents.
Triage client tickets and questions via email and voicemail and provide appropriate next response times.
Resolve data discrepancies with external vendors and ensure accurate information exchange.
Data Analysis & Reporting
Audit system data from various sources and produce summary and detailed reporting.
Prioritize tasks effectively and communicate any conflicts or escalations with team managers.