We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.
This is not a traditional admin or support role.
This position sits at the center of daily operations and is responsible for:
•
filling shifts,
•
coordinating workers,
•
resolving real-time operational issues,
•
and ensuring clients receive seamless service execution.
You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.
If you thrive in:
•
fast-paced environments,
•
live operational coordination,
•
staffing logistics,
•
and high-ownership roles,
this opportunity is a strong fit.
🔥 What You’ll Own
Shift Fulfillment & Workforce Coordination
•
Own the end-to-end shift fulfillment process
•
Respond quickly to incoming client staffing requests
•
Assign professionals to shifts and confirm attendance
•
Ensure shifts are filled accurately and on time
•
Coordinate coverage for urgent or last-minute staffing needs
Live Operations & Real-Time Issue Resolution
•
Monitor live attendance and track clock-ins
•
Follow up on:
•
late arrivals
•
no-shows
•
cancellations
•
emergencies
•
Quickly secure replacement workers when needed
•
Coordinate directly with:
•
clients
•
workforce professionals
•
on-site managers
•
Resolve operational issues in real time while maintaining service quality
Workforce Onboarding & Engagement
•
Onboard and activate workers on the platform
•
Maintain ongoing communication with professionals
•
Build long-term workforce reliability and engagement
•
Ensure workers understand schedules, expectations, and workflows
Systems, Tracking & Documentation
•
Keep operational systems, trackers, and notes fully updated
•
Maintain accurate scheduling and attendance records
•
Document issues, resolutions, and operational updates clearly
•
Ensure workflows remain organized and scalable
Process Improvement & Operational Efficiency
•
Identify recurring operational bottlenecks
•
Recommend workflow improvements to increase efficiency
•
Improve:
•
response times
•
attendance reliability
•
shift fill rates
•
operational consistency
✅ Required Experience & Skills
•
2+ years experience in:
•
operations
•
staffing
•
workforce coordination
•
scheduling
•
marketplace operations
•
Strong written and spoken English communication skills
•
Ability to multitask and manage live priorities under pressure
•
Strong stakeholder coordination and communication abilities
•
Experience using:
•
operational systems
•
scheduling platforms
•
CRMs
•
digital communication tools
•
Strong organizational and time-management skills
•
Reliable internet and professional remote work setup
⭐ Nice-to-Have Experience
•
Experience in:
•
staffing agencies
•
workforce marketplaces
•
shift-based businesses
•
on-demand service environments
•
Experience handling:
•
attendance tracking
•
clock-ins
•
no-show management
•
workforce KPIs
•
Startup or high-growth operational experience
•
Process improvement and workflow optimization exposure
🧠 What Makes You a Strong Fit
•
You stay calm in fast-moving operational environments
•
You proactively solve problems before they escalate
•
You take ownership instead of waiting for direction
•
You communicate confidently with both clients and workers
•
You are highly organized and detail-oriented
•
You thrive balancing multiple live priorities simultaneously
📅 What a Typical Day Looks Like
•
Review incoming shift requests and staffing needs
•
Coordinate with professionals to confirm attendance
•
Monitor active shifts and resolve live operational issues
•
Handle last-minute cancellations and replacement staffing
•
Communicate with clients and on-site managers
•
Update trackers, systems, and operational notes
•
Identify inefficiencies and improve workflows
In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.
📊 Key Metrics for Success (KPIs)
•
Shift fill rate
•
Time-to-fill open shifts
•
Reduction in no-shows and attendance issues
•
Client response and resolution time
•
Workforce reliability and engagement
•
Operational accuracy and documentation quality
•
Client satisfaction scores
🌟 Why This Role Stands Out
•
High-impact operational ownership role
•
Fast-paced environment with real-time decision-making
•
Strong growth exposure inside a scaling business
•
Opportunity to directly influence operational success and service quality
•
Work closely with clients, workforce teams, and leadership
🧪 Interview Process
•
Initial Phone Screen
•
Video Interview with Pavago Recruiter
•
Scenario-Based Operations Interview
•
Client Interview
•
Offer & Background Verification
👉 Apply Now
If you:
•
thrive in fast-paced operations,
•
enjoy coordinating people and solving problems in real time,
•
can manage live scheduling and workforce logistics,