What You’ll Own - This role spans three core functions:
Customer Onboarding Project Management (Rapid Deployment Team / RDT)
Lead the project management of onboarding for net-new Tenex customers. You’ll ensure new customers are stood up smoothly and quickly against our milestone-gated delivery framework — coordinating across engineering, detection, SOC, and CS to compress time-to-value and create a consistent, repeatable onboarding experience.
Professional Services Project Management (PSF)
Own the project management of one-time professional services engagements — the consulting and deployment projects where Tenex is brought in to build and stand up systems for customers. You’ll ensure these engagements are scoped, staffed, sequenced, and delivered on time, on budget, and to the agreed outcome, with clean handoffs into ongoing operations.
Program & Portfolio Management (Internal Strategic Initiatives)
Drive the programmatic and portfolio-level rigor for Tenex’s own strategic initiatives. You’ll bring structure to cross-functional programs and key projects run inside the walls of Tenex — establishing prioritization, dependency management, executive reporting, and the delivery cadence that keeps our most important bets on track.
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Build, hire, and lead a team of project and program managers across the three functions above.
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Define and operationalize best practices, standards, tooling, and templates for project, program, and portfolio management across the business.
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Establish clear intake, prioritization, staffing, and delivery processes so work is sequenced against capacity and strategic priority.
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Own delivery health across the portfolio — status, risk, dependencies, and escalations — and provide clear, executive-ready reporting and forecasting.
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Partner closely with CS, engineering, detection, SOC, sales, and executive leadership to align commitments with delivery capacity and surface tradeoffs early.
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Drive continuous improvement: instrument the function with KPIs, hold the team accountable to them, and iterate on the operating model as Tenex scales.
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Serve as a trusted operational leader who brings order, predictability, and momentum to how Tenex delivers.
What Success Looks Like (KPIs)
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On-time, on-scope, on-budget delivery rates across onboarding and PS engagements
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Time-to-value / onboarding cycle time for net-new customers
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Portfolio delivery health and predictability (initiatives delivered on plan)
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Resource utilization and capacity accuracy against demand
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Stakeholder and customer satisfaction with delivery
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Team health, ramp, and retention