We are hiring a Senior Manager, Retention—a seasoned CRM strategist and operator who brings equal parts creativity, technical depth, and leadership maturity to the table. This is not a maintenance role; it requires strategic ownership, hands-on execution, and a bias for measurable impact. You’ll work with a team - lifecycle marketing experts to build sophisticated email, SMS, and loyalty programs that drive retention, increase LTV, and power sustained growth for a portfolio of fast-scaling e-commerce brands. This role demands sharp customer insight to turn data into strategy, comfort with complexity, and the ability to influence clients and internal stakeholders alike. You’ll report to our Director of Retention and collaborate closely with Performance, Creative, and Strategy teams to deliver cohesive, cross-channel campaigns rooted in data and customer psychology.
Darkroom is a career accelerator for retention marketers who want to do the best work of their careers—operating at the intersection of personalization, loyalty, and performance-driven innovation.
This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Portugal, Mexico, Brazil, and Spain.