Outbound CSR | Healthcare Account | with 21K Signing Bonus
LocationMandaluyong, Metro Manila, Philippines
Work modeon-site
Typefull-time
DepartmentPhilippine
Company size11+ people
First seen1w ago
Last seen1d ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’re looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Responsibilities
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Calls facilities for tests that were submitted with incorrect billing codes to obtain correct billing codes
Job Description:
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Provides customer support through different communication channels (phone, email, chat).
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Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
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Collaborates with colleagues and different departments to resolve complex issues
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Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements
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At least 6 months of BPO experience
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Experience handling a healthcare account is a PLUS
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Good verbal and written English skills
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Proficiency with MS Tools (Excel, Word, Outlook)
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Willing to work onsite in Shaw, Mandaluyong
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Willing to work night shifts
Benefits
What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives