Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles).
Primary Responsibilities:
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Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
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Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.
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Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
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Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
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Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.
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Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.
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Perform collections activities as needed.
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Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
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Participate in Audits at vendor sites as requested by management.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
Scope of Responsibilities:
Works 200+ accounts per week.
Direct contact with external repossession agent vendors, attorneys and law enforcement.
This position has customer contact.
Education and Experience Required:
A combined minimum of 3 years’ higher education and/or relevant work experience.
Ability to travel up to 10% of the time.
Education and Experience Preferred:
Bachelor’s degree.
Collections or repossession experience.
Knowledge of M&T Bank systems.
Benefits
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.