This position serves as an Operations Coordinator for the Capitol Campus. Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and The Supreme Court, Georgetown University offers rigorous academic programs, a global perspective and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice and a shared dedication to making a difference in the world.
The Operations Coordinator provides critical customer service as well as support for facilities, security and guest services coordination at the Level 1 reception desk of 111 Massachusetts Ave. The position provides hands-on, in-person interactions and requires excellent customer service skills while interfacing with staff, students, faculty and visitors of the Capitol Campus.
The incumbent will work closely with the other Operations Team members to ensure support and transparent transitions for external guests and students. The position requires intimate knowledge of all programming offered at the Capitol Campus, daily operations, security protocols, and will serve as liaison to staff, students, faculty and visitors at 111 Mass. The position may require light manual labor. Basic knowledge of facilities maintenance is desired. Reporting directly to the Senior Director of Operations for the Capitol Campus, this position supports Georgetown’s goal of high stakeholder satisfaction. The Operations Coordinator supports the Operations Team on all aspects of successful campus-wide operations, focused specifically on making sure customer service and security is provided at the highest level during all shifts.
Work Interactions and Work Mode Designation
● Daily interaction with other Operations Coordinators, Sr. Director of Operations, GU staff, students, faculty and visitors;
● Close collaboration and communication with GUPD;
● Communication with facility vendors and housekeeping staff;
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.