Key Tasks and Responsibilities
As the Data and Insights Lead, you will be responsible for the following key areas:
1.
Maintain and Enhance the Customer Insight Data Model:
· Ensure the integrity and accuracy of the data in our Customer Insight data model.
· Identify areas for improvement and implement enhancements to improve data accessibility and usability.
· Collaborate with cross-functional teams to incorporate feedback and align the data model with evolving business needs.
2.
Collaborate on New Data Requirements:
· Work closely with the IT department to identify and address data requirements across systems owned by the firm and third-party sources.
· Establish and maintain a seamless flow of evidential data, both from internal sources and third parties.
· Ensure the availability of reliable data to support the reporting of customer outcomes, compliance, and other business-critical metrics.
3.
Production of Metrics and Thresholds:
· Develop and produce reporting metrics and thresholds, complying with relevant regulations and internal standards.
· Work with the wider team to ensure meaningful and effective reporting is delivered through relevant internal committees
4.
Generate Insights and Enable Business Access:
· Analysis of the MI, root cause analysis and raising queries with relevant business owners as appropriate
· Extract valuable insights about our end customers and establish feedback loops with the wider business.
· Contribute to the delivery of interactive and informative dashboards to make these insights accessible to various stakeholders across the organisation where appropriate.