LocationRochester #1, Crossroads Dr. SW, Rochester, MN
Work modeon-site
Typefull-time
DepartmentFrozen Foods
Company size10,000+ people
First seen1d ago
Last seen1d ago
Additional Considerations (if any):
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Frozen Foods Department Manager
Department: Frozen Foods
FLSA: Non-Exempt
General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.
Core Competencies:
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Partnerships
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Growth mindset
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Results oriented
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Customer focused
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Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Positions that Report to you: Department Employees
Primary Duties and Responsibilities:
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Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
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Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products they’re looking for
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly and provides friendly, helpful service to customers who call.
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Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
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Determines department goals with store director.
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Determines weekly work schedule and establishes a daily work plan for the department.
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Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
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Communicates with employees regarding sales and ideas.
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Handles and satisfies customer issues.
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Figures retail pricing and ensures correct pricing.
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Extends invoices, posts invoices, and oversees department bookkeeping procedures.
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Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
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Conducts inventory of the department.
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Plans displays, promotions, and determines pre-orders.
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Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
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Understands and troubleshoots equipment and ensures maintenance is performed.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Ensures pricing is competitive in the market area.
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Attends meetings and seminars and participates in continuing education.
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Fills displays, checks in delivered merchandise, and works in the sales area.
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Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
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Performs departmental duties as needed.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
Supervisory Responsibilities:
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Instructs, assigns, reviews and plans work of others.
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Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
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Has the authority to approve employee discipline.
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Has the authority to recommend employee transfer, discharge, and salary increases.
Knowledge, Skills, Abilities and Worker Characteristics:
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Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
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Ability to do arithmetic calculations involving fractions, decimals, and percentages.
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Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
High school diploma or over one year of related work experience.
Physical Requirements:
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Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
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Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
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Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.
Responsible for company assets, including equipment and merchandise.
Contacts:
Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.
Benefits
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Legal
Employment is contingent upon the successful completion of a pre employment drug screen.