Create, develop, and deliver innovative fitness instruction.
Demonstrate acumen in all areas of Private Fitness Instruction, Group Fitness Instruction, Fitness Education, and overall health and wellness.
Demonstrate excellent communication skills.
Effectively market self in a professional manner to attract new business and maximize instruction opportunities.
Work independently and take initiative with minimal supervision.
Anticipate member and guest needs and respond with congenial hospitality.
Remain highly organized, with the ability to multi-task, and work well within a team environment.
Respond to member and guest concerns with urgency and professionalism.
Remain current with all professional certifications.
Provide members and guests with customized personal attention to meet and exceed their needs and expectations.
Address and deliver extra details and touches required to go above and beyond member and guest expectations.
Be willing to assist all members and guests with technical feedback designed to improve performance and drive new business.
Actively greet members and guests for all types of fitness instruction whenever possible.
Actively support all membership growth opportunities by engaging with all member prospects to showcase the best possible fitness environment.
Actively engage with all new members to best integrate them into fitness activities and services.
Research and create new Fitness Instruction Programs and activities to enhance the member and guest experience.
Maintain a professional appearance at all times, adhering to departmental grooming standards.
Practice professionalism in every situation with management, members, guests, employees, vendors, and contractors, treating each person with respect and integrity.
Use proper etiquette and professionalism at all times.
Ensure all professional services are accurately billed to member or accounts accurately and in a timely manner.
Review personal performance numbers on a weekly and monthly basis.
Actively sell all club services and retail products.