– Assign daily tasks, set priorities, and design shift schedules that maximize coverage while controlling overtime.
– Mentor, coach, and train IT Specialists; document and enforce Standard Operating Procedures (SOPs).
– Participate in recruiting and onboarding to build a cohesive, high-performance team.
• Systems Support & Improvement
– Coordinate implementation of new technologies and plant start-ups with Corporate IT.
– Lead root-cause investigations for IT incidents and drive preventive actions.
– Evaluate existing solutions, recommend upgrades, and provide regular feedback to Corporate IT.
– Troubleshoot, repair, and maintain PCs, printers, network gear, and industrial IT equipment.
– Oversee contractors and vendors performing IT-related work on-site.
– Maintain accurate documentation of infrastructure, wiring, and configurations.
– Perform additional tasks or projects as assigned to support plant operations.