Manage, monitor, maintain, and support infrastructure and application environments.
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Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
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Partner with Operations on patches, updates, antivirus, maintenance, and system health.
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Monitor system performance, conduct health checks, and support capacity planning and optimization.
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Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
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Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
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Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
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Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
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Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
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Standardize and automate processes and monitoring using scripting and automation technologies.
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Follow change management procedures and maintain technical and system design documentation.
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Document issues and resolutions and contribute to continuous process and technical improvement.
Required Qualifications
Requirements
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5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
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Strong experience with SQL Server, Power BI, and Databricks.
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Experience supporting production infrastructure and troubleshooting complex technical issues.
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Strong understanding of systems, databases, applications, monitoring, and performance management.
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Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
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Comfortable working directly with clients and cross-functional teams.
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Strong problem-solving, analytical, organizational, and decision-making skills.
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Experience with scripting, automation, technical documentation, and change management.
Preferred Qualifications
Nice to have
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Healthcare technology or hospital IT experience.
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Development experience with .NET and REST APIs.
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Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
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Experience with OpenTelemetry.
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Cloud infrastructure or modern data platform experience.
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Relevant certifications such as GIAC, ITIL, or MCSE.
Working Arrangements
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Standard work week or as defined by assignment requirements.
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Primarily remote or office-based.
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May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.