Find jobs
Pricing
Sign in
FIND JOBS
PRICING
SIGN IN
SIGN UP
← Back
Vapi
Agent Strategist - SF
Save
Tailor resume
Apply
Location
San Francisco
Work mode
hybrid
Type
full-time
Department
Customer Engagement
Equity
Included
Company size
51–200 people
First seen
2w ago
Last seen
18h ago
Vapi (/ˈVɑːpi/):
•
Voice AI that resolves, not transfers
•
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
•
Trusted by 1 million developers building the future of voice agents
•
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
•
Try talking to Vapi now!
Why We’re Hiring This Role:
•
As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
•
Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
•
This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
What You’ll Do:
•
30 Day
:
•
Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
•
Deeply understand each customer’s deployment architecture, use cases, and success criteria.
•
Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
•
Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
•
60 Day
:
•
Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
•
Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
•
Begin identifying renewal risks and expansion signals across your portfolio.
•
Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
•
90 Day
:
•
Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
•
Surface qualified expansion opportunities supported by usage data and deployment success metrics.
•
Enforce service tier boundaries and protect the integrity of the engagement model.
•
Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
Who You Are:
•
5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
•
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
•
Strong stakeholder management skills with the ability to engage VP and C-level executives.
•
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
•
Experienced in renewal and expansion motions and comfortable building commercial narratives.
•
Highly organized with strong CRM hygiene, documentation habits, and follow-through.
•
Comfortable operating in ambiguity and helping build process in a high-growth environment.
•
Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
Why Vapi:
•
Generational impact
: Build the
human interface
for every business
•
Ownership culture
: 70% of the company are previous founders
•
Kind team
: The founders, Jordan and Nikhil, are Canadians
•
Tier-1 Investors
: YC, KP seed, Bessemer Series A
What We Offer:
•
Real stake
: We offer a competitive salary and excellent equity ownership
•
Comprehensive health coverage
: medical, dental, and vision plans
•
Team love
: We love hanging out, and we do quarterly off-sites
•
Flexible time off
: take what you need
•
More
: catered meals, transportation, gym, and a $10k annual L&D budget
More roles at Vapi
Customer Support Engineer
Member of Technical Staff, Infrastructure Engineer
Member of Technical Staff, Agentic Release Engineer
Recruiting Programs Manager
Billing, Collections & Revenue Accounting Specialist
Seekless
Product
Find jobs
Companies
Pricing
Legal
Privacy
Terms
Cookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.
BUILT WITH CARE