Directly supervises the Mail & Copy Center team, including three full-time employees and seasonal/temporary workers. Provides tactical, day-to-day operational leadership for parcel and mail receiving and processing, ensuring regulatory compliance (city/state/federal), service excellence, and customer-centric outcomes. Develops and maintains standard operating procedures, leads safety training, and serves as the Auxiliary point of contact for emergency response preparedness. Serves as the Director’s operational proxy for Dining, supporting vendor relationships, service delivery, and customer experience in alignment with the Director’s oversight and strategic direction. Facilitates smooth operations across the full auxiliary portfolio — including contracted laundry, vending, and parking permits — aligning enrollment and admissions patterns with service planning.
Manages administrative operations across the auxiliary portfolio in support of the Director, including purchasing and procurement of goods and services, data analysis, revenue and expense tracking, and maintenance of standard operating procedures. Leverages technology and data to identify efficiencies and modernize business unit operations. Communicates operational status accurately to the Director and partners with Finance, HR, and divisional stakeholders to ensure adherence to University policy and industry best practices. Applies problem-solving skills and sound judgment in decision-making; manages project calendars, deadlines, and deliverables.
Supports the Director in implementing and upholding university-wide policies across Division Services, reviewing operational practices for relevance, consistency, and alignment with institutional standards. Coordinates policy updates and contributes to compliance through internal audits, reporting functions, and engagement with University partners including Finance and HR. Promotes sustainability efforts and participates in University-wide initiatives to advance broader institutional goals.
Supports the Director in annual revenue forecasting, budget development, and ongoing financial management across auxiliary operations. Organizes and analyzes productivity and budgets against OKRs, tracking variance and surfacing budget variances as required. Contributes to fiscal stewardship by developing realistic sales estimates, supporting contract management, and identifying creative approaches to improving operational efficiencies.