The Expertise and Skills You Bring
As an operational leader for Enterprise Learning, you will help create the capabilities, standards, and infrastructure that enable learning solutions to be delivered consistently and efficiently across Fidelity.
You will work closely with the Associate and Manager Development portfolios, driving implementation, establishing operational standards, and improving processes across our product offering. Using your knowledge of Learning Operations & Governance, you will establish scalable processes supporting implementation, delivery, and sustainment, while simplifying complex processes through automation.
The Sr. Manager, Learning Operations serves as the primary operational partner to Program Managers, helping translate their portfolio strategies into implementation and execution plans. Throughout these partnerships, you’ll identify risks, dependences, resource needs, and improvement opportunities. You will also deliver reporting and insights on completions, automate tasks, and improve our program efficiency.
Additionally, you will support our Implementation Leads in managing day-to-day learner experience operations, overseeing learning administration, enrollment processes, and learner communications. You will define and monitor operational metrics, develop dashboards and reporting that provide visibility into program health and operational performance, and analyze data to identify trends, gaps, and opportunities to continually improve our portfolio.