1.Liaison between field sales offices and corporate head quarter: provide support for order status, to regional sales manager.
2.Administrate and maintain the MPS forecast system – Adexa and customer relationship management system - vTiger.
3.Act as the first customer contact person to handle customer inquiries for assign product lines, provide tactical support including but not limited to: customer inquiry, price quotation, lead times, and supporting sample information.
4.Process customer orders/changes accordingly to established department procedures after confirming the stock availability and customer product allocation,cmmunicate with customer on relevant information.Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs. Arrange delivery schedules based on customers’ delivery requirements and electronically process delivery orders. Communicate timely with customers on delivery status.
5.Collect, document and consolidate customer feedbacks/complaints according to defined procedures. Initiate coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Support supervisor/sales supervisor any unmet customer needs.
6.Prepare weekly, quarterly and annual forecast by collecting and reporting results.
7.Update and maintain daily, weekly and monthly reports for sales .
8.Work with sales office to compile monthly sell thru (POS) and inventory reports .
9.Coordinating with production control to ensure product availability.