• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.
Process Automation & Tooling:
• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure DevOps.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.
• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.
• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.