Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.
Responsibilities:
1. Inventory Planning & Demand Forecasting
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Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.
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Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.
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Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.
2. Vendor Relations & Procurement
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Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.
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Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.
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Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.
3. Cross-Functional Collaboration
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Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
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Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.
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Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.
4. System & Process Management
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Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries
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Maintain accurate records within inventory management software or ERP systems.
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Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.
Analyze current operational processes to identify bottlenecks and areas for improvement.
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Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
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Present findings and recommendations to leadership, outlining clear action plans and metrics for success.
6. Risk Management & Compliance
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Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines
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Proactively identify potential inventory or supply chain risks and develop contingency plans.
Requirements
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Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).
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3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry).
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Proven track record in vendor management, procurement, and demand planning.
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Proficiency with supply chain management or inventory planning software.
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Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.
Must have skills:
Nice to have
Shopify, Analytics, eCommerce and Excel
Good to have skills:
SEO and Affiliate Marketing
Other Requirements:
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Experience in Shopify B2B storefront development
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Experience in Shopify apps
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Experience using Klaviyo for email marketing and automation.