We are seeking a client-focused Client Relations Manager to support organizations using an AI-powered platform that helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This role is ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client relations function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.
Key Responsibilities:
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Onboard new clients and guide them through platform setup, dashboards, and alerting tools
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Help clients interpret narrative and social listening data to inform their communications strategy
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Build and deliver client-facing reports summarizing platform insights and emerging trends
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Serve as the primary point of contact for client questions, training, and ongoing support
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Manage renewals and identify opportunities to expand client engagement with the platform
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Relay client feedback internally to support product improvements
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Collaborate with internal teams to ensure a smooth, high-touch client experience
Required Qualifications:
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Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
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Experience producing or presenting client-facing reports, media coverage summaries, or - performance insights
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Strong written and verbal communication skills with a polished, client-facing style
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Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)
Preferred Qualifications:
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Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
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Experience working with corporate, brand, or enterprise-level clients
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Background at a PR or communications agency supporting external clients
Tools & Technology:
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Client-facing analytics/dashboard platform
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Google Workspace
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Slack, Zoom, and other remote collaboration tools
We connect top talent with vetted employers, competitive pay, and real growth opportunities.