Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
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Delivers helpful feedback that focuses on behaviors without offending the recipient.
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Listens to feedback without defensiveness and uses it for own communication effectiveness.
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Makes oral presentations and writes reports needed for own work.
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Avoids technical jargon when inappropriate.
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Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Extensive knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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Ensures capture of lessons to be learned from a problem-solving effort.
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Organizes potential problem solvers and leads problem resolution efforts.
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Uses varying problem-solving approaches and techniques as appropriate.
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Contributes to standard practices for problem-solving approaches, tools, and processes.
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Analyzes and synthesizes information and devises alternative resolution strategies.
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Develops successful resolutions to critical or wide-impact problems.
Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
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Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
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Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
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Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
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Applies current procedures and technologies to help resolve technical issues in one’s general area of technical competence.
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Helps others solve technical or procedural problems or issues.
Project Management: Basic understanding and knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
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Identifies project management tools and requirements within own function.
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Describes the key objectives, phases and deliverables of a current project.
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Explains the concepts of phase, activity, task, and deliverable.
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Gives examples of critical paths in projects.