We are building a bank from scratch in Colombia and scaling physical card delivery across the country.
About the role
The Delivery team is responsible for getting cards into the hands of our customers — on time, at scale, and through a network of postal partners and on-ground ambassadors. As we grow, the complexity of this operation grows with it: more partners, more edge cases, more data to track.
We are looking for a Business Analyst to own the analytical and operational layer of this delivery ecosystem — resolving issues with postal partners, shaping the ambassador experience, expanding integration capabilities, and improving how we track inventory end-to-end.
Challenges that await you:
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Analyzing problematic card delivery cases, identifying patterns, and conducting root cause analysis.
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Leading communication with postal services on incident resolution and process improvement.
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Tracking resolution status and documenting outcomes.
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Identifying and scoping new functionality needed from postal operators and leading negotiations to get it built or enabled.
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Communicating with local postal service representatives in Spanish.
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Documenting partner agreements and following up on commitments.
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Collecting feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.
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Structuring findings, formalizing hypotheses, and writing user stories and acceptance criteria for the development team.
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Auditing the current inventory tracking process, identifying gaps and bottlenecks.
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Preparing proposals to improve transparency and automate stock movement tracking.
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Collaborating with Engineering, Product Analytics, Legal, and Finance teams to align on delivery operations and drive improvements.
What makes you a great fit:
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3+ years of experience in business analysis or operations in fintech, banking, or logistics.
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Strong process thinking and ability to diagnose operational problems end-to-end.
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Experience working with external partners or vendors — communicating, negotiating, and following through.
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Experience designing business processes (BPMN 2.0 or equivalent).
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Proven ability to gather and document requirements (user stories, acceptance criteria, BRDs).
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Native or advanced Spanish; B2+ English for working in an international team.
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Experience with Jira, Confluence, Miro; basic SQL or spreadsheets.
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Familiarity with LATAM markets.
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Experience in postal/courier logistics or last-mile delivery operations is a nice to have.
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Experience with Python (numpy, pandas) for data analysis is a nice to have as well.
Our ways of working:
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Innovative Spirit: A commitment to creativity and groundbreaking solutions.