1. Strive for operational excellence:
Consistently meet key productivity and quality targets related to colleague experience, compliance, and operational standards set by your line manager. This includes areas like utilisation, attendance, and workload. You’ll also play an important role in contributing to knowledge sharing and continuous improvement efforts in line with your manager’s expectations.
2. Achieve your personal goals:
Work towards and successfully reach the SMART objectives set by your line manager using the Civica performance management framework, helping you grow and succeed in your role.
3. Promote continuous improvement:
Provide helpful feedback to improve existing knowledge management materials, suggest new content or enhancements, and when requested by your line manager, create new knowledge management articles. Feel encouraged to share your innovative ideas to improve policies, processes, procedures, and our day-to-day operations.