Spare Parts Sales & Quotation Management
· Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia.
· Liaise with internal technical teams and suppliers to obtain costings.
· Prepare and issue customer quotations, ensuring appropriate approval.
· Maintain accurate records of quotations and customer interactions.
Order Initiation and Procurement Coordination
· Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval.
· Coordinate with the Project Office to ensure order numbers are generated.
· Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers.
· Oversee logistics operations for spare parts delivery to customers in Asia.
· Arrange and track shipments, ensuring on-time delivery and appropriate documentation.
· Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.
· Serve as the primary point of contact for spare parts-related customer queries in Asia.
· Support issue resolution in coordination with internal departments and ensure customer satisfaction.
· Manage documentation and escalation processes in alignment with CS operations.
Compliance & Internal Controls
· Ensure all sales and procurement activities align with Dematic’s compliance and governance policies.
· Maintain separation of duties between quotation, procurement and invoicing functions.
· Supports audits, reporting and KPI tracking.