As a Support Analyst, you’ll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are operational, safe, secure, compliant and reliable. You’ll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You’ll also engage with project and business sponsors refining operational support requirements and objectives of targeted solutions. You will facilitate dialogue and activities, and work to ensure team collaboration, including teams outside of your domain. In this role, you’ll also develop the operational support skills of one more junior engineer and may lead one engineer as the platform and operating model mature.
The successful candidate will bring a balanced mix of business understanding, deep technical engineering capability, and strong operational support acumen. The individual will partner with product, engineering, operations, infrastructure, security, risk, vendors, and business stakeholders to support the release, hyper care, incident/problem management, change governance, service stability, user access management, and ongoing platform optimization.