As a member of the Rental team, you play an important role in creating an exceptional guest experience by providing friendly, knowledgeable service and ensuring every guest is accurately fitted with the correct ski or snowboard equipment. You are responsible for proper boot fitting, equipment setup, and maintaining the highest standards of safety and attention to detail. A basic understanding of ski and snowboard equipment, a passion for guest service, and a commitment to getting every setup right the first time are essential. Rental staff are expected to educate guests about mountain services, including Ski & Ride School lessons, and recommend appropriate lifts and terrain based on each guest’s ability level to promote a safe and enjoyable experience. This position is primarily indoors but requires occasional outdoor work, including snow removal and moving ski racks. Employees must be prepared to be guest-facing throughout each shift, wear the required uniform and name tag, stand for up to eight hours, and be available to work at any rental location across the resort.