Facilitate the translation of Boutique vision set by the Head of Boutique into actionable behaviors that is consistent with the Boutique vision, ensuring the “One Boutique One Story” strategy is clearly articulated, embraced, and executed by all. Through strong partnership and precise alignment, the Deputy Head of Boutique is accountable to drive, guide and monitor team’s actions to contribute meaningfully to the boutique’s objectives and amplifies our unique story.
Inspirational Leadership
Motivate and develop the boutique team by aligning them with CHANEL’s vision. Lead by example, coach consistently, and cultivate a high-performance culture through clear communication, regular feedback, and strategic talent development.
Client-Centric Excellence
Grow and nurture our VIC and Elite client base, while cultivating relationships with local clientele and warmly welcoming tourists. Foster a boutique culture centered on client engagement and personalized service, building enduring connections with all clients. Champion service excellence at every touchpoint, and proactively respond to feedback to continuously enrich the customer experience.
Merchandise & Inventory Mastery
Deputy Head of Boutique also plays a role of a Category leader in the Boutique. Collaborate with cross-functional teams to optimize product assortment, stock flow, and inventory accuracy. Inspire the team with each collection’s story and ensure efficient stockroom-to-shopfloor processes.
Performance & KPI Focus
Lead the team to exceed sales targets through data-driven actions, client outreach, and service incentives. Monitor performance and partner with management to align on goals and growth strategies.
Operational Excellence
Ensure smooth daily operations, accurate reporting, and compliance with all procedures. Adapt staffing to traffic patterns and share market insights to support business decisions.