Work Schedule: Night shift, with flexibility to adjust working hours when business needs require.
Work set-up: Hybrid (3 days onsite)
About the role
We are looking for an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations and drive operational excellence across credit management, billing, collections, cash application, dispute management, and customer master data. This role will lead a team of O2C professionals, partner with key stakeholders across the organization, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.
Key Responsibilities
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Lead and oversee end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
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Manage, coach, and develop the O2C team while fostering a collaborative and high-performing culture.
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Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve overall process execution.
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Monitor key O2C metrics, including DSO, aging, bad debt provisioning, collection effectiveness, and cash application performance.
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Identify and lead process improvement, automation, systems migration, and transition initiatives.
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Drive initiatives to reduce O2C cycle times, improve cash flow, increase accuracy, and enhance customer experience.
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Ensure compliance with company policies, SOX requirements, and applicable regulatory requirements.
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Manage escalations and effectively communicate O2C performance, risks, and improvement initiatives to senior stakeholders.
What We’re Looking For
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Bachelor’s degree in Finance, Accountancy, Commerce, or a related field, or equivalent relevant experience.
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12–15 years of experience in Order to Cash or a related Finance function, with at least 5 years in an O2C managerial role.
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Strong knowledge of O2C processes, particularly collections, credit management, invoicing, and cash application.
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Proven experience leading teams and driving process improvements, systems migrations, or operational transitions.
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Strong leadership, stakeholder management, analytical, and problem-solving skills.
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Proficiency in Microsoft Excel and other MS Office applications; SAP experience is an advantage.
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Strong English communication skills.
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Accounting, Finance, or O2C-related certification is an advantage.