Key Areas of Responsibility
· Perform customer installations, maintenance, and service calls promptly and effectively
· Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
· Perform scheduled maintenance, corrective repairs, and system overhauls
· Diagnose and resolve issues involving hardware, software, networking, and system configurations
· Manage network faults, system access, security settings, and remote connectivity
· Organize and triage customer issues, addressing problems proactively when possible
· Communicate with customers in an open, helpful, and professional manner focused on resolution
· Participate in virtual and hands-on training programs provided by NCR Atleos
· Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
· Perform other related duties consistent with qualifications and business needs
· May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
· May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines