Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.
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High School diploma or equivalent required
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Two to four years’ experience in healthcare reimbursement and revenue cycle management preferred
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Intermediate proficiency in MS Excel, Word and PowerPoint
ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:
Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
Core Competencies required of this position:
Building Relationships / Collaboration
Definition: Use appropriate interpersonal skills to foster positive relationships through the village and with external customers in a way that promotes openness and trust and gives them confidence in one’s intentions.
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Establishes relationships: connects easily with people and acts as a collaborative partner: puts others at ease and gains personal acceptance.
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Seeks opportunities: Proactively tries to build effective working relationships with other people.
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Demonstrates emotional intelligence: Uses strong conflict resolution skills.
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Demonstrates openness in dealing with others: Acts in a manner consistent with the village and team mission and values; ensures that words and actions are consistent; keeps commitments to agree upon action.
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Provides service excellence: Be a trusted partner to all peers, customers, support teams and leaders in an effort to build solid relationships.
Communication / Influence
Definition: Possess the ability to clearly and concisely communicate to internal and external customers; Influences and gains commitment from key stakeholders to take action that will advance shared interests and business goals.
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Clarifies purpose and importance when communicating with others: Actively listens and responds appropriately.
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Seeks to understand: Uses open-ended questions to explore issues and clarify perspectives and goals.
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Makes a compelling case: Presents logical and rationale recommendations in a manner that clearly links them to critical business priorities.
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Gains Commitment: Adjusts influence strategy based on stakeholder perspectives; leverages shared goals to convince others to take action; handles objections; asks for agreement to next steps.
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Effectively Communicates: Listens without passing judgment and doesn’t rush in to give advice; communicates with respect in every interaction.
Definition: Maintains effectiveness when experiencing various changes in work responsibilities or environment; learns and adjusts effectively to work within new work systems, processes, requirements, and act.
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Key Actions:
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Demonstrates an understanding of changes: Actively seeks information about new work situations; strives to understand the rationale and implications for changes in works responsibilities or environment.
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Embraces change openly & positively: Treats change and new situations as opportunities for learning and growth; identifies the benefits of change; speaks positively about the change to others.
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Quickly gains knowledge, understanding or skill: Demonstrate the ability to integrate new information and draws conclusions from it.
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Adjusts behavior: Quickly modifies behavior to deal effectively with changes in the work environment; tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
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Believes continuous improvement is a way of life: Processes the change unselfishly & seeks to understand the overall village impact.
Managing Work (Includes Time Management)
Definition: Effectively organize and manage time and resources to ensure that work is completed efficiently; takes timely and appropriate action to accomplish a task and / or resolve the issue.
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Key Actions:
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Effectively manage multiple assignments and priorities: Identifies critical activities and tasks and arranges them in order of relevance; adjusts priorities when appropriate.
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Makes preparations: Ensures that required materials are in appropriate location and ensure work is completed timely and effectively.
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Schedules: Effectively allocates own time to complete work; coordinates schedule to avoid conflicts.
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Utilizes resources: Demonstrates ability to delegate and takes advantage of available resources (individuals, processes, departments and tools) to complete work efficiently.
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Stays focused: Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
Definition: Identifies and seeks to understand issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions.
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Key Actions:
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Recognizes issues, problems or opportunities: determines the necessary action that is needed.
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Asking clarifying questions: in order to identify and better understand issues, problems and opportunities.
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Integrates information from a variety of sources; identify trends and cause – effect relationships within and outside of their lane.
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Develop and or evaluate relevant options: for addressing trends / opportunities to achieve desired resolution.
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Utilize firm decision making and reasoning skills: to ensure understanding of the end result.
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Formulate recommended action: and include others in the decision making process when warranted.
Definition: Takes prompt and appropriate action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
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Key Actions:
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Responds timely: Takes immediate action when confronted with a problem or when made aware of a situation.
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Takes independent action: Initiates and implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action.
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Goes above and beyond: Takes action that goes beyond job requirements in order to achieve objectives.
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Ability to initiate new ideas: Turns ideas into processes with proven results.
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Ability to follow Compliance protocol: Have a firm understand to ensure appropriate procedures and guidelines are followed and applied as appropriate.
Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
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Ability to understand clinical/medical vocabulary written or spoken in English required.
Vision adequate to perform the essential duties and responsibilities of position.
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
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Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
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Ability to hear and interact by phone, in person, and in presentations clearly and efficiently
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Ability to use computer and all peripherals as needed to meet goals