Key Outcomes:
• Serve as a strong advocate for resident safety and ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey
results, by caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment
with organizational and legislative guidelines, through the effective execution of required
clinical programs.
• Foster a positive culture of employee experience, driving an increase in overall employee
engagement compared to the previous year.
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well
as organizational and Accreditation standards, policies, and procedures.
Key Responsibilities:
In collaboration with the Director of Care:
• Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring
effective implementation and performance of the programs in compliance with legislative and professional standards.
• Identify- Risk and mitigation strategies and escalate and manage as appropriate in
collaboration with organizational teams and departments.
• Comply- Monitor and ensure compliance with all regulations, licensing requirements,
accreditation standards and labour and employment standards, including timely
investigations and consistent action planning.
• Collaborate- Actively participate and collaborate with the Director of Care,
interdisciplinary team, and consult with care staff, residents and families to deliver and
optimize resident care.
• Quality- Lead in the development, implementation, and oversight of quality improvement
initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership- Engage with vendors on quality initiatives and training
requirements and collaborate with community health partners for the betterment of
resident care.
• Cultivate- Foster professional growth and engagement of team members through
mentorship, training, and development initiatives to enhance team performance in
partnership with DOC to build a strong organizational culture. This includes identifying
skill gaps, providing coaching and feedback and encouraging continuous learning.
• Values Alignment- Uphold and promote the organization’s Mission, Vision and Values and
Philosophy regarding Ethics, Morality and Integrity
• Customer Service- Through employing the customer service mindset, accept and respond to
feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.