What you will be doing
• Lead onboarding, implementation and adoption engagements for AvePoint MSP solutions, remotely and on-site where required.
• Help partners turn AvePoint capabilities into standardized, scalable and repeatable managed-service offerings across multiple customer tenants.
• Assess a partner’s technical environment, operating model and service goals, then define a practical roadmap toward production readiness and adoption.
• Configure and validate AvePoint solutions in alignment with partner requirements and the relevant Microsoft cloud environment.
• Guide partners across Microsoft 365, Azure, Intune and Microsoft Entra ID dependencies that influence successful service delivery.
• Deliver workshops, training and coaching for technical, operational and customer-facing partner teams.
• Support change management by aligning stakeholders, addressing adoption barriers and helping partners embed the solution into daily operations.
• Create implementation plans, technical documentation, operational guidance and reusable service-delivery assets.
• Set clear expectations, manage actions and dependencies, and maintain momentum through go-live and post-implementation adoption.
• Act as the partner advocate by bringing structured feedback, product gaps and field insights to AvePoint product and engineering teams.
• Collaborate with Partner Development, Presales, Support and other AvePoint teams to provide a consistent partner experience.
• Support demonstrations, proofs of concept and technical consultations when they help move a partner toward implementation or expansion.