The Salesforce Platform Product Manager is responsible for the strategy, roadmap, solution design, delivery, adoption, and ongoing improvement of the company’s Salesforce platform, with primary responsibility for Sales Cloud and Marketing Cloud.
This role serves as the primary connection between Sales, Marketing, internal IT teams, and external Salesforce partners. The position works directly with business users to understand requirements and determine whether the best solution is standard Salesforce functionality, configuration, automation, integration, process change, or custom development.
This is a hands-on role that will configure, prototype, troubleshoot, and deliver solutions while providing direction to the Salesforce Administrator, developers, internal technology teams, and external partners.
The position will establish stronger internal ownership of Salesforce, improve the current implementation, provide oversight of consulting partners, and help build the long-term Salesforce team and operating model.