Responsibilities:
• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
• Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
• Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
• Prepares daily maintenance status briefings, charts, and reports to for Government leadership
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.
• Provides advice and recommendations on process best practices.
• Performs analysis on business or systems processes to identify improvements.
• Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum