We are seeking a Care Specialist to join our digital clinic and help members achieve healthier, more fulfilling lives. As the first point of contact, the Care Specialist plays a vital role in creating a welcoming onboarding experience and helping members successfully begin their care journey at Pelago. This role is primarily focused on conducting intake assessments, welcome calls, and initial clinical screenings, educating members on Pelago’s care model, and connecting them with the appropriate ongoing care team.
Approximately 70% of this role is dedicated to member onboarding activities, including intakes, welcome calls, and care coordination. The remaining 30% focuses on maintaining a small ongoing caseload and providing flexible clinical support through temporary member coverage, pilot initiatives, and other operational needs. The ideal candidate is clinically strong, adaptable, enjoys variety, and is passionate about improving access to high-quality substance use care.
This is a direct-service, remote clinical role based anywhere in the USA.