· Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.
· Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.
· Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.
· Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.
· Maintain open communication with customers regarding their job status, projected timelines, and pickup details.
· Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.
· Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).