Triages and tracks telephone contacts; directs calls to appropriate party. Takes accurate messages and follows established procedures to obtain information and assess urgency of call.
Monitors status of phone messages to ensure complete follow-through.
Obtains patient registration information upon initial telephone contact. Courteously and accurately completes patient registration form/screen during initial telephone contact. Schedules appointments to ensure an efficient flow of patients; confirms patient appointments as required.
Reschedules appointments as necessary and tracks missed appointments.
Obtains necessary authorization numbers and referrals according to third party payer requirements.
Obtains and verifies all financial information to ensure accuracy and completeness of all necessary forms. May create and maintain patient medical records.
Checks patients in when they arrive at the office. Ensures complete and accurate demographic and insurance information upon registration.
Requests appropriate patient identification and obtains a copy of current insurance card.
Collects co-payment. Posts co-payment as per procedure.
Maintains patient flow in waiting room to ensure prompt processing of all patients; notifies medical staff of patient arrival.
Performs discharge functions, including scheduling of physician appointments, diagnostic testing, and hospital procedures.
Confirms that all necessary ICD-9 and CPT codes are in the medical record and obtains any missing information prior to patient departure.
Reconciles and batches encounter forms at the end of the day.
Maintains quality assurance, safety, and environmental and infection control in accordance with established policies and procedures.
Protects and preserves the patient’s right to privacy and confidentiality.