German Operations Support Associate (Voice & Non-Voice)
LocationGiza Governorate, Egypt
Typefull-time
DepartmentOperations
Company size51+ people
First seen2w ago
Last seen4d ago
About the company
Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.
Job Summary:
We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.
Responsibilities:
Voice Support
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Handle inbound and outbound calls from German-speaking customers.
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Resolve customer inquiries and provide accurate information.
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Deliver exceptional customer service while maintaining quality standards.
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Escalate complex cases to the relevant teams when required.
Non-Voice Support
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Respond to customer inquiries via email, chat, and ticketing systems.
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Process requests and update customer records accurately.
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Document customer interactions and case resolutions.
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Meet service level agreements (SLAs) and quality targets.
Operations Support
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Follow established processes, policies, and compliance requirements.
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Collaborate with internal stakeholders to resolve customer issues.
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Support continuous improvement initiatives and operational excellence.
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Meet productivity, quality, and customer satisfaction KPIs.
Requirements
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Bachelor’s degree preferred.
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Fresh graduates are welcome to apply.
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0–1 year of experience in customer service, operations, or BPO environments is an advantage.
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Strong communication and problem-solving skills.
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Ability to work in a fast-paced, multicultural environment.
Language Requirements
Mandatory
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German Language Proficiency: Minimum B2 Level (CEFR).
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Strong verbal and written communication skills in German.
Technical Skills
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Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
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Good typing and written communication skills.
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Experience with CRM or ticketing tools is a plus.
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Strong attention to detail and accuracy.
Benefits
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Professional training and development opportunities.
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Career growth within a global organization.
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Exposure to international clients and business environments.
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Inclusive, diverse, and collaborative workplace culture.