The Customer Service Invoicing Specialist is responsible for managing and overseeing the end-to-end billing process, ensuring all revenue is accurately captured and recorded within SAP. This role partners closely with Sales, Customer Service, Finance, Order Management, Logistics, and other cross-functional teams to ensure efficient order fulfillment, invoicing accuracy, and seamless customer experience.
The specialist serves as a key liaison between customers and internal stakeholders, managing invoicing requirements, order-related inquiries, billing discrepancies, and accounts receivable matters. The role requires a strong understanding of business processes, local regulations, and customer contractual requirements to ensure compliance and operational excellence.
This position is responsible for ensuring all invoices meet Mexican fiscal and regulatory requirements, including SAT compliance, CFDI 4.0, and payment complement regulations, while adhering to internal corporate policies. In addition, the specialist will monitor key billing metrics, prepare reports, identify process improvement opportunities, and support projects that enhance operational efficiency and customer satisfaction.
This position requires candidates to be based in Mexico City or the surrounding metropolitan area to support effective collaboration and business operations. The role follows a hybrid work model, and regular (one day a week) in-office attendance is an essential requirement to ensure team engagement, cross-functional partnership, and successful execution of responsibilities.