The Quality Engineer is responsible for coordinating, administering, and executing engineering and technical quality activities to ensure product quality, reliability, and customer satisfaction while minimizing quality-related costs. This role serves as a key quality representative for both internal and external customers, supports successful program launches, drives continuous improvement initiatives, and leads the resolution of quality issues through effective root cause analysis and corrective actions.
The ideal candidate will possess strong technical expertise in automotive quality systems, statistical analysis, problem-solving methodologies, and customer-facing quality management.
Key Responsibilities
Quality Systems & Continuous Improvement
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Drive continuous improvement across key production quality metrics, including:
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Right First Time (RFT)
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Craftsmanship Quality
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RPPM, CPPM, and SPPM performance
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Warranty performance
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Customer satisfaction metrics
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Monitor quality performance data, identify trends, and implement corrective and preventive actions.
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Support plant quality objectives by promoting a culture of operational excellence and continuous improvement.
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Lead quality improvement initiatives utilizing Lean Manufacturing, Six Sigma, and structured problem-solving methodologies.
Customer & Supplier Quality Management
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Serve as the primary quality point of contact for assigned customers and internal stakeholders.
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Build and maintain strong customer relationships through proactive communication and timely issue resolution.
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Lead customer concern investigations and coordinate containment, corrective actions, and verification activities.
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Ensure customer and supplier quality issues are resolved using recognized problem-solving methodologies such as:
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8D
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Kepner-Tregoe
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Root Cause Analysis
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Corrective Action Processes
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Coordinate sorting, rework activities, and customer support efforts as required.
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Review and approve post-SOP supplier PPAP submissions.
Advanced Quality Planning & Program Launch
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Prepare and submit PPAP packages to customers, ensuring all requirements are met prior to submission.
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Obtain internal approval of submission packages from Quality Management before customer submission.
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Support successful launch activities by ensuring compliance with Advanced Product Quality Planning (APQP) requirements.