Find jobs
Pricing
Sign in
FIND JOBSPRICINGSIGN INSIGN UP
← Back
ComplyAdvantage

Customer Success Manager - French Speaking

LocationLondon, UK, London, England, United Kingdom
Work modeon-site
Typefull-time
DepartmentCommercial
EquityIncluded
Company size1,001–5,000 people
First seen1mo ago
Last seen2d ago
About the role
We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Customer Success Manager, you will
•
Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
•
Be the dedicated contact and own the overall relationship with your clients
•
Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
•
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
•
Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
•
Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
•
Play a primary role in shaping the product roadmap based on customer feedback
•
Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
•
Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
•
Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
About you:
•
Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
•
French language proficiency at a native or near-native level
•
Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
•
Understand your client’s business and drive value towards positive business outcomes
•
Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
•
An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
•
Be a proactive self-starter that is self-directed and able to solve problems and execute independently
•
Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
•
Possess strong relationship management skills and the ability to coordinate across teams and build consensus
•
Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment
•
Ideally have previous project management experience and have worked in a start-up previously
What’s in it for you?
•
Equity as we want you to have a part of what we are building
•
Unlimited Time Off Policy to promote work-life balance and well-being
•
Annual learning budget to support professional growth
•
Budget to set up your home office upon joining
•
Enhanced parental leave and childcare benefits
•
Life insurance and medical coverage through BUPA, including pre-existing conditions
•
Pension contribution through The People’s Pension
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.
More roles at ComplyAdvantage
Business Development RepresentativeManager- Business DevelopmentGlobal Director, Marketing OperationsPayroll SpecialistE-Commerce Support Specialist (Graduate)
Seekless
Product
Find jobsCompaniesPricing
Legal
PrivacyTermsCookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.BUILT WITH CARE