· Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
· Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
· Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
· Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
· Ensuring all incidents are managed in accordance with site policies and procedure
· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
· Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
· Record/log all non-conformances and emergencies with the appropriate control room operatives
· Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
· Maintain vigilance and highlight/manage unauthorised access by banned individuals
· Ensure radio procedures are always adhered to
· Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
· Undertake any other reasonable duties as required to meet the needs of the business.
· Any other reasonable duties as requested by your line manager
· Ensure a timely response to all security issues and events
· Complete all training requirements as requested by line manager
· Be available to cover at least one additional shift per month if requested to cover absence/annual leave
· Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
· Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you