Officer, Specialist, Contact Centre, Technology & Operations
LocationOne Island East
Work modeon-site
Typefull-time
DepartmentTechnology and Operations
Company size10,000+ people
First seen1w ago
Last seen2d ago
About the company
Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities
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Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
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Understand customers’ needs and provide appropriate solution
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Provide advisory service / insight to cope with customer needs
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Solicit customers’ feedback and identify problem trends for improvement actions
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Record, track and coordinate the resolution of all customer queries/feedbacks
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Handle ad-hoc projects or customer issues analysisRequirements
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Degree or diploma holder
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Experience in serving Trade/Cash/Corporate Banking customer preferable
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Good telephone manner with attentive listening, good communication skills
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Good communication skill : spoken and written English and Chinese
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Proficient in Microsoft Office applications
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Knowledge in Finacle system will be a plusApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.-en