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ASM

Snr Engineer, Field Service- "I &II"

LocationAZ North Valley (ASM America Inc.), US > Arizona > Phoenix
Work modeon-site
Typefull-time
DepartmentSU1.BU3.TSMC.US.Service
Company size10,000+ people
First seen3mo ago
Last seen6h ago
About the company
Step into a career with ASM, where cutting edge technology meets collaborative culture. ​
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**
Job’s mission
Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.
What you will be working on
Senior Engineer I, Field Service
•
Install, maintain, and repair ASM semiconductor equipment with minimal supervision
• Lead troubleshooting of complex tool or process issues using structured diagnostic methods
• Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
• Review tool‑performance data to identify trends, risks, or improvement opportunities
• Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
• Document service activities and support updates to procedures and best practices
• Communicate solutions, progress, and expectations clearly with customer engineers
• Participate in escalations alongside cross‑functional ASM engineering teams
Senior Engineer II, Field Service
•
Serve as the senior technical lead for equipment installation, performance optimization, and recovery
•
Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
•
Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
•
Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
•
Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
•
Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
•
Champion best practices and contribute to procedure development, improvements, and field‑wide learning
•
Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments
What we are looking for
Senior Engineer I, Field Service
•
Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
•
Experience of semiconductor field service or capital‑equipment experience
•
Ability to interpret electronic and electromechanical schematics
•
Experience with structured troubleshooting methodologies
•
Knowledge of cleanroom and semiconductor safety protocols
•
Strong written and verbal communication skills
•
Ability to work independently and collaboratively in fast‑paced fab environments
•
Willingness to travel domestically and internationally as needed for the role.
•
Proficiency in MS Office
Senior Engineer II, Field Service
•
Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
•
Experience in semiconductor field service experience with demonstrated technical leadership
•
Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
•
Experience driving structured root‑cause analysis and long‑term corrective‑action plans
•
Proven ability to lead escalations and manage customer‑technical relationships
•
Strong communication and mentorship capabilities
•
Ability to work autonomously while guiding and developing other engineers
•
Willingness to travel domestically and internationally as needed for the role
•
Proficiency in MS Office
What sets you apart
Senior Engineer I, Field Service
•
Experience supporting beta tools or early‑option equipment
•
Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
•
Experience writing or updating procedures or technical documentation
•
Strong customer‑service approach and organizational skills
•
Familiarity with structured problem‑solving methods
Senior Engineer II, Field Service
•
Demonstrated leadership in complex troubleshooting programs or technical initiatives
•
Experience owning customer‑technical relationships, including expectations and long‑term partnership building
•
Strong capability in mentoring and developing field engineers
•
Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
•
Experience providing structured feedback to engineering or product teams
•
Experience evaluating or supporting beta‑stage or early‑option tools
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
More roles at ASM
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