DUTIES AND RESPONSIBILITIES
Patient Coordination – 40%
· Monitor the hotline during business hours and communicate effectively with on-call providers.
· Conduct eligibility screenings and registration for patients calling the hotline.
· Perform patient needs assessments to identify barriers to care and facilitate timely referrals for support services.
· Coordinate care to ensure patients access harm reduction services, OUD treatment, and other necessary support services.
· Arrange and verify medical appointments, fax clinical notes, and follow up on appointment attendance.
· Conduct patient interactions with equitable respect, open-mindedness, and compassion, particularly with individuals facing mental health challenges, substance use, or cultural barriers.
· Triage patient calls and inquiries based on urgency and need, ensuring timely resolution of requests.
Collaboration and Outreach – 40%
· Communicate and coordinate with medical providers, nurses, and social workers to provide harm reduction counseling and referrals.
· Partner with Washington opioid programs, organizations, and stakeholders to ensure quality service delivery.
· Utilize interpreter services and community partnerships as needed to address language and cultural barriers.
· Provide consultation, outreach, education, training, and public messaging about OUD to healthcare professionals and community partners.
· Attend weekly supervision meetings to discuss patient care plans, screening trends, and strategies for overcoming barriers to care.
Administrative and Data Management – 20%
· Enter OUD screening and linkage-to-care data into multiple databases with precision.
· Ensure the quality and completeness of data, assisting in monitoring program metrics.
· Create and submit program progress reports and milestones to the funder under the Program Manager’s supervision.
· Respond to public and provider inquiries via phone and email.
· Maintain patient records confidentially, adhering to hospital policies and HIPAA regulations.
· Address and resolve non-clinical patient complaints, providing data and reports for review as needed.
· Proactive decision-making aligned with position responsibilities.
· Ability to operate independently with minimal oversight.
· Strong adherence to hospital policy and HIPAA regulations.
· Exceptional communication, critical thinking, and problem-solving skills.
Competitive candidates will be detail-oriented, conscientious, and effective communicators, able to handle a diverse set of responsibilities and interact with individuals from various backgrounds.