Under the general direction of the IT Service Support Senior Manager, IT Service Support Regional Manager leads a team of Field Support Analysts to support end users for complex more hands on issues and utilizing methodology that helps in defining, implementing, and improving the support model for the assigned region. The overall target for this position includes:
Responsibilities
• Manage the ITSS Field Support Analysts (internal or vendor)
• Ensure seamless integration of 1st and 2nd level support
• Manage Client device strategies
• Establish, Communicate and maintain end users environment standards
Key Responsibilities:
• Managing the ITSS Field Support Analysts (2nd level support) regarding processes, tools, and people within their assigned Region and in support to their assigned Business Units
• Ensuring seamless integration of 1st and 2nd level support
• Providing the best-in-class support to Business Unit customers according to the agreed service levels
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
Legal
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact[email protected]Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
Hiring process
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.