•Execute network operations to include configuration and analysis of customer circuits across all SATCOM teleports and gateways.
•Perform real-time circuit redesign (alternate routing) to restore customer connectivity during scheduled and unscheduled outages and maintenance actions.
•Work directly with internal and external customers, all SATCOM stakeholders, and other engineering tiers to ensure maximum network availability to minimize or eliminate mission and operational impact.
•Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
•Proactively monitor network alarms across platform specific network management tools.
•Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
•Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, crypto devices, routing, CISCO, Juniper, iDirect, EBEM, ESEM, linkway, MPM1000, and other associated modems.