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Wfp

Internship - Management Services Division, UN System Booking Hub in

LocationRome, Italy
Work modehybrid
Typeinternship
DepartmentManagement Services Division
Company size10,000+ people
First seen6d ago
Last seen2d ago
DEADLINE FOR APPLICATIONS
29 September 2026-23:59-GMT+01:00 Central European Time (Rome)
Legal
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
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WFP is a 2020 Nobel Peace Prize Laureate.
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WFP offers a highly inclusive, diverse, and multicultural working environment.
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WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
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A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
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We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Internship - UN System Booking Hub
Management Services Division
Rome, Italy
The United Nations World Food Programme (WFP) is a highly prestigious, reputable and the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.
The Management Services Division (MSD) at HQ is a division comprised of over 200 colleagues across Rome, UAE & India. The HQ division supports WFP’s 18,000 humanitarians and is represented by 3,200 functional focal points present throughout all of WFP’s offices. Within WFP, Management Services colleagues play an integral role in keeping WFP operations and programmes running smoothly and cost-efficiently, even in the toughest conditions, so the focus can remain on WFP’s core mandate of serving our beneficiaries.
Our global service portfolio for WFP is focused on enabling operations and providing a duty of care to WFP’s workforce. This includes providing infrastructure and emergency response capacity through sophisticated engineering services, light fleet management, delivering and maintaining the most fit-for-purpose facilities, measuring and reducing our environmental impact, managing our pool of assets, providing travel services for WFP employees, and humanitarian accommodation - with administration field support available in all these areas.
MSD is the strategic Business Partner that Enables WFP’s workforce and operations by driving performance with duty of care, sustainability, and innovation. Considering this, the UN System Booking Hub is a Global Share Service (GSS) designed to support UN organizations and the wider humanitarian community in accessing and managing essential operational services that facilitate coordinated field operations and emergency response. The platform provides a centralized, digital solution that integrates both customer-facing and back-office services across a range of service lines, including accommodation, mobility, facilities management and medical services. By leveraging digital innovation and fostering inter-agency collaboration, the UN System Booking Hub expands access to shared services, enhances service quality and efficiency, promoting harmonized service delivery across the UN system.
The team sist within the MSDB - Shared Services & Business Development branch and the intern will be an integrated part of the team, bringing his/her knowledge and interest to the role, a passion for customer-oriented support, digital tools and innovative ideas to the table in various areas of business development.
GENERAL INFORMATION
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Number of available positions: 1
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Supervisor: Head of UN Accommodation
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Working arrangement: In person/hybrid
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Duration of assignment: 6 months
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Expected Starting Date: 1 November 2026
DUTIES AND RESPONSIBILITIES
Under the direct supervision of the Head of the Unit, the candidate will perform the following duties:
Support the delivery of UN System Booking Hub services
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Provide customer care and operational support to the field network and service users.
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Support the delivery of training sessions, webinars, and user guidance.
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Contribute to communication and outreach activities related to UN System Booking Hub services.
Support service implementation and user engagement
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Assist in the rollout and adoption of UN System Booking Hub services.
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Support stakeholder engagement and respond to user inquiries.
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Contribute to the development and dissemination of user information and guidance materials.
Support data analysis, reporting, and coordination
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Collect and analyze service-related data and prepare reports, presentations, and other documentation when needed.
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Contribute to the development of materials required by ongoing workstreams and projects.
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Participate in team meetings and coordinate with field colleagues and other stakeholders as required.
STANDARD MINIMUM QUALIFICATIONS
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Be currently enrolled in an undergraduate programme (for example, Bachelor’s degree) in Management, International relations or related area from a recognized university and have completed at least two years of the programme; OR
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Be currently enrolled in a graduate programme in Management, International relations or related area (for example, Master degree); OR
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Be a recent graduate from an undergraduate or graduate programme in Management, International relations or related area (within six months prior to the application to the internship programme); AND
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Classes attendance in the last 12 months of enrolment in a recognized university.
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Excellent written and spoken English is required (proficiency/level C). Working knowledge of French, Spanish, Arabic would be an asset.
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Proficiency in Windows, MS Office (Word, Excel, PowerPoint)
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Customer-oriented approach and good communication skills
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Strong analytical skills
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Ability to think creatively and strategically
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Ability to be flexible, multi-task, prioritise, and manage multiple activities simultaneously in a fast-paced, changing environment
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Strong attention to detail
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Some knowledge of email marketing tools/survey platforms is well evaluated
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Good digital literacy is an asset
TRAINING COMPONENTS
Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.
INTERNSHIP TERMS AND CONDITIONS:
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Interns receive a monthly stipend from WFP up to the maximum amount of US$1,000 per month depending on the duty station of assignment.
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WFP is not responsible for living expenses, arrangements for accommodation, VISA requests and related costs.
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WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
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WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
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Sons, daughters, brothers, or sisters of current WFP employees are not eligible to apply.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
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All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
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We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
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If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
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At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
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Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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