Investigate fraud cases escalated to the Anti-Fraud team (ABADI & Tunaiku) or cases categorized as fraud signals, as assigned by the Anti-Fraud Investigator Supervisor/Team Leader.
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Maintain productivity and quality targets for field investigations while gathering and reporting valuable findings during site visits.
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Prepare clear investigation reports and maintain the Fraud Case Tracker as part of daily activities.
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Collect, validate, and maintain supporting evidence throughout the investigation process while ensuring data confidentiality.
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Review suspicious transactions based on fraud alerts and perform customer confirmation when required.
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Conduct field visits and coordinate with internal and external stakeholders as needed.
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Ensure all investigation documentation is complete, accurate, and maintained in accordance with company policies.
Requirement
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Minimum Diploma degree in any discipline.
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Minimum 2 years of experience in anti-fraud, investigation, or internal audit within the financial services industry.
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Good understanding of digital products and application processes in Financial Services Institutions.
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Strong analytical, technical, and computer skills.
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High integrity, strong ethical standards, and a willingness to learn.