Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
About the role
The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle.
The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate.
How you’ll add value:
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Negotiate with customers on past due amounts
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Approve, create and enforce payment plans
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Create & maintain process documentation for various collections strategies
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Monitor and recommend any seriously delinquent accounts for database termination
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Review Customer Agreements to understand where we can and should enforce our legal terms
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Apply open credit memos to open customer invoices.
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Process payments of various forms (credit card, ACH, checks)
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Investigate cases and make suggestions on refund requests
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Facilitating approved payment plans and executing new due dates in system
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Leverage current systems to automate dunning campaigns
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Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
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Onboard, train, coach & mentor other team members on enterprise cash collections strategies
What you’ll need to be successful in this role:
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1+ years demonstrated A/R, accounting or financial process experience
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Bachelor’s in business or Accounting preferred
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Demonstrated customer service experience
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Salesforce experience (preferred but not required)
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Sage Intacct experience (preferred but not required)
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Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
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Knowledge of SaaS companies and subscription-based revenue models
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Understanding of GAAP principles, and internal controls
Benefits and Compensation
We also offer a comprehensive benefits package.
Benefit options include:
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Law Benefits
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Major Medical Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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Meal Vouchers
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30-day Christmas bonus
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Saving Fund
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And more!
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
Legal
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.